PRIVACY POLICY

PRIVACY POLICY

Privacy Policy

Last updated: September 2026

Jendever ("we", "our", or "us") operates this website and provides email marketing services for ecommerce brands.

This Privacy Policy explains how we collect, use, and protect your information. Sections 1 to 5 cover people who visit this website or contact us. Section 6 covers client data: what happens inside a client's Klaviyo account when we run an audit or build flows.

1. Information We Collect

We may collect the following information:

  • Personal information you provide directly, such as your name and email address
  • Information submitted through forms (such as Typeform)
  • Website usage data, including pages visited, time spent, and interactions
  • Device and browser information
  • IP address and general location data

2. How We Collect Information

We collect information when you:

  • Submit a form on our website
  • Book a call or request a service
  • Interact with our website
  • Engage with our emails or advertisements

We also use cookies and tracking technologies to collect certain data automatically.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide services
  • Send relevant communications, including email updates and marketing
  • Improve our website and services
  • Analyze performance and user behavior
  • Run and optimize advertising campaigns

4. Cookies and Tracking

We use cookies and similar technologies to improve your experience.

These may include:

  • Analytics tools (such as Google Analytics and Microsoft Clarity)
  • Advertising tools (such as Meta/Facebook Pixel)

These tools help us understand how visitors use our website and improve performance.

You can disable cookies through your browser settings.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third-party providers who help us operate our business, such as:

  • Website and form providers
  • Email and CRM platforms
  • Analytics and advertising platforms

These providers only process data as needed to perform their services.

6. Client Data: Your Klaviyo Account

This section applies when you are a client or a prospective client and you give us access to your Klaviyo account. For everything in your Klaviyo account, you are the data controller and we act on your instructions. We do not use your data for our own purposes.

6.1 The access we ask for

  • For the free audit: Analyst access, which is read only. We use it to read your flow and revenue reports so we can record the audit video.
  • If you go ahead: Manager access, so we can build and launch the flows. Manager is not able to export lists, segments, or recipient activity.
  • We never ask for Owner or Admin access, and we do not ask for your Klaviyo login. We are added as our own user, under our own email address.
  • If you would rather lock it down further, Klaviyo lets you build a custom role on any plan. We will work with whatever permissions you are comfortable giving us.
  • You can remove our access yourself at any time, in Klaviyo under Settings, Users.

6.2 Who can see it

Access is limited to Juneed Mustafa and one assistant. Nobody else is given a login to your account. Designers and other contributors work from our design files, not from your Klaviyo account.

6.3 What we do not do

  • We do not export, download, or copy your customer lists, profiles, or subscriber data.
  • We do not take your customer data into any other tool, and we do not use it to market to anyone.
  • We do not share your data with other clients, and we never use one client's list for another.

6.4 What we do keep

  • Monthly totals: flow revenue, store revenue, and the percentage between them. These are aggregate figures, not customer records.
  • Screenshots of the Klaviyo reports those figures come from, so you can check the working behind an audit or an invoice.
  • The audit video and the agreement, plus normal email correspondence.

These are kept in our Google Workspace account (Drive, Sheets, Gmail) and on our website host.

6.5 The tools involved

The services that may process client material are: Klaviyo (your own account), Google Workspace, Vercel (our website and onboarding), Figma (design), and AI tools including Anthropic's Claude, which we use to help with research, analysis, and drafting copy. We do not put customer personal data into AI tools, and the accounts we use are set so that your material is not used to train AI models.

6.6 How long we keep it

  • Audit videos: 180 days.
  • Figures, screenshots, agreements, and invoices: for as long as we are working together, and afterwards only what we need to keep for tax and accounting records.
  • Klaviyo access: removed at the end of the project, or sooner if you ask, or you can remove it yourself at any time.

6.7 Deletion and requests

Email info@jendever.com and we will delete what we hold about you, other than records we are legally required to keep, within 30 days. We will confirm in writing when it is done. If you want to know exactly what we hold before deciding, ask and we will list it.

6.8 Security

  • Named individual logins, never shared accounts, with two-factor authentication turned on where the platform supports it.
  • The lowest level of access that will do the job, which is why the audit runs on read-only access.
  • We work remotely, so your data may be accessed from outside your own country. If you need the list of countries involved, ask and we will give it to you.
  • If anything is ever accessed or disclosed in a way it should not have been, we will tell you within 72 hours of finding out.

6.9 A data processing agreement

If your own compliance requires a signed data processing agreement, ask for one at info@jendever.com and we will sign yours or provide ours.

7. Data Storage and Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Ask us to restrict or object to how we use it, and to receive a copy in a portable format
  • Complain to your local privacy regulator

To make a request, contact us using the details below.

9. Email Communications

If you provide your email address, you may receive communications from us.

You can unsubscribe at any time using the link in our emails.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

11. Contact

juneedm@jendeavour.com
info@jendever.com

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.